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Special Campaign 3.0: Speedy Resolution of Pending Pension Grievances for Central Government Employees - CSIR

Special Campaign 3.0: Speedy Resolution of Pending Pension Grievances for Central Government Employees

Introduction

The Government of India remains committed to the quick and high-quality resolution of issues faced by Central Government pensioners and family pensioners. To address these issues, the Department of Pension and Pensioners' Welfare (DoPPW) issued an Office Memorandum on July 2, 2026, announcing the launch of "Special Campaign 3.0". Furthermore, the Council of Scientific & Industrial Research (CSIR) officially forwarded these guidelines to all its laboratories, institutes, and units on July 22, 2026, for strict compliance. This initiative aims to clear out long-standing administrative hurdles and deliver rightful dues to pensioners.

Key Highlights of Special Campaign 3.0

  • Campaign Duration: The campaign runs from July 7, 2026, to August 18, 2026.
  • Target Claims: The core focus is on benefits that were officially due on or before July 31, 2024, but have not yet been disbursed.
  • Operational Phases: The drive is divided into two distinct parts: a Preparatory Phase and an Execution Phase.
  • Platform Focus: Redressals will be closely monitored via the CPENGRAMS portal, which recorded an average grievance resolution time of 21 days in May 2026.

Detailed Summary: Root Cause of Delays

A Root Cause Analysis (RCA) conducted by the DoPPW revealed that payment delays frequently happen when claims are originally submitted in physical formats to various Ministries or Departments. Delays are also prominent in cases affected by administrative oversights. According to the guidelines, the most common instances of long-pending issues include:

  • Incorrect disbursement of Ordinary Family Pension instead of Extra-Ordinary Family Pension (EOFP) or Liberalized Family Pension (LFP).
  • Failure to pay Ex-gratia compensation and National Gallantry Awards Allowances to the families of martyrs.
  • Lack of pension revision according to the Modified Assured Career Progression (MACP), Central Pay Commission (CPC), and One Rank One Pension (OROP) schemes.
  • Unpaid family pension arrears despite the official start of the family pension.
  • Unpaid dues caused by missing non-payment certificates from banks after a pension account is transferred to a different portal.
  • Denial of additional family pension to a spouse due to a missing Date of Birth in the Pension Payment Order (PPO).

Important Points: Campaign Phases

1. Preparatory Phase (July 7, 2026 - July 22, 2026)

  • Ministries and Departments are required to perform internal housekeeping and identify unresolved physical and online claims due on or before July 31, 2024.
  • Departments must actively identify relevant case categories based on their specific grievance trends to ensure preemptive resolution.
  • The goal is to assess the total volume of pending work.
  • An end-phase review is scheduled for the fourth week of July 2026.

2. Execution Phase (July 22, 2026 - August 18, 2026)

  • The primary focus is on the qualitative and conclusive resolution of the identified grievances.
  • Cases on the CPENGRAMS portal must only be marked as closed after they are fully resolved.
  • Nodal PG officers will act as the Single Point of Contact, and an Empowered Committee may be formed to review weekly progress.
  • A mid-phase review will take place in the first week of August 2026 for course correction and supervision.
  • Departments are encouraged to share success stories on social media using the hashtag #SpecialCampaignDeepCleansing3.0.

Conclusion

Special Campaign 3.0 represents a highly structured effort by the Government of India to alleviate the hardships faced by Central Government pensioners, particularly super-senior citizens. By identifying specific administrative bottlenecks and setting strict deadlines for conclusive redressal, the DoPPW aims to ensure that no pensioner is denied their rightful financial benefits. All Ministries and their subordinate offices have been directed to strictly adhere to these guidelines for the campaign's success.

⚠️ Disclaimer

Educational Purpose Only: The information provided in this article is for general informational and educational purposes only.

Accuracy & Mistakes: While every effort has been made to ensure accuracy, human errors or omissions may occur.

No Liability: Under no circumstances shall the author or this website be held liable for any loss arising from the use of this information.

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