Employees' Provident Fund Organisation (EPFO)
Uniform Procedure for Handling Compliance Complaints
Executive Summary
The EPFO has issued a new circular to streamline and standardize the process of handling grievances related to non-compliance by establishments. This procedure replaces previous circulars to ensure a uniform approach across all Zonal and Regional Offices.
Key Designated Officers
| Office Level | Role | Designated Officer |
|---|---|---|
| Regional Office (RO) | Nodal Officer | Circle Officer of Compliance Division |
| Regional Office (RO) | Review Officer | RPFC-I (OIC) or RPFC-II (OIC) |
| Zonal Office (ZO) | Zonal Nodal Officer | RPFC-I |
Standard Operating Procedure
- Registration: All complaints regarding non-compliance must be registered on the CAIU Portal and moved to the concerned Regional Office.
- Initial Verification: The Regional Office verifies the complaint and supporting documents (Salary slips, UAN, Member ID, etc.) within 5 days.
- Employer Interaction: For actionable complaints, the establishment is contacted via email to resolve the issue within 7 days.
- Reminders: If the employer fails to resolve the issue, a reminder is issued giving an additional 7 days.
- Inspection: If resolution fails and inspection is necessary, the RO must seek permission from the Zonal Office via the CAIU portal.
Critical Timelines
Required Documents for Complainants
To ensure a complaint is actionable, members are encouraged to provide:
- Member ID or UAN and Employment details.
- Salary Slips and Appointment/Service Letters.
- Bank statements showing salary credits.
- Completed Form I (as provided in Annexure-I of the circular).
Educational Purpose Only: The information provided in this article is for general informational and educational purposes only.
Accuracy & Mistakes: While every effort has been made to ensure accuracy, human errors or omissions may occur.
No Liability: Under no circumstances shall the author or this website be held liable for any loss arising from the use of this information.
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