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Guidelines regarding return of Pension Payment Order (PPOs) along with relevant pension papers by CPPCs to CPAO after the demise of Pensioner/Family Pensioner

CPAO Office Order - Pension Payment Order Guidelines
Official Document

Central Pension Accounting Office

Ministry of Finance | Department of Expenditure

Official Address

TRIKOOT-II, BHIKAJI CAMA PLACE
NEW DELHI-110066
INDIA

Contact Information

Phone:
26174596 | 26174456 | 26174438

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📋 Subject

Guidelines regarding return of Pension Payment Order (PPOs) along with relevant pension papers by CPPCs to CPAO after the demise of Pensioner/Family Pensioner

📌 Key Directive (Para 23 Reference)

Attention is invited to Para 23 of guidelines/instructions of the Scheme Booklet under the heading "Scheme for Payment of Pension to Central Government Civil Pensioners by the Authorized Banks" issued by CPAO.

The Centralized Pension Processing Centre (CPPC) of authorized banks must return the disburser's portion of PPOs of the Central Civil Pensioners/Family Pensioners along with:

  • ✓ Death Certificate
  • ✓ Other Relevant Documents (SSA issued by CPAO)
  • ✓ All PPOs requiring return to PAOs

Important: All such documents must be routed through CPAO only.

⚠️ Point 2: Current Violation Observed

It has been observed that some CPPCs/Banks are returning Pension Payment Orders (PPOs) directly to concerned PAOs/Departments after the demise of pensioners/family pensioners.

This practice is in contravention to the prescribed procedure laid down for dealing with PPOs in such cases.

✅ Point 3: Compliance Direction

All authorized CPPCs and Bank branches handling Central (Civil) Pension disbursement are DIRECTED to comply with the above instructions without fail.

Any deviation from the above instructions shall be viewed seriously and suitable action shall be initiated.

🔏 Authorization

This office memorandum is issued with the approval of the Chief Controller (Pensions).

📤 Issued To

  • All Heads of CPPCs of Authorised Banks
  • All Pr.CCAS, CCAS, CA (with request to issue necessary instructions to all PAOs under their jurisdiction)

📋 Copy Issued To

  • PS to CC(P)
  • PA to CA
  • Sr.AO, TA-III Section, O/o CGA, New Delhi

Ajay Chaudhary

Sr. Accounts Officer (IT & Tech)

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