📝 Comprehensive Guidelines – CPENGRAMS Portal
As per “Comprehensive Guidelines for Handling of Public Grievances on the ‘CPENGRAMS Portal’ in respect of Pensioners of Central Civil Ministries/Departments”.
✅ The CPENGRAMS Portal is intended for redressal of grievances of pensioners of Central Civil Ministries/Departments regarding pension, family pension and related issues.
✅ All Ministries/Departments are required to strictly follow the timelines and procedures prescribed in these comprehensive guidelines for prompt and effective disposal of grievances.
✅ The guidelines lay down responsibilities of the Department of Pension & Pensioners’ Welfare, nodal officers, grievance officers and other authorities for monitoring and resolving CPENGRAMS cases.
✅ Pensioners are advised to submit complete details and supporting documents on the CPENGRAMS Portal to facilitate quicker redressal.
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