📋 Pension Payment Slip Guidelines
Central Pension Accounting Office (CPAO)
Government of India | Ministry of Finance
Reference No.: CPAO/Co-ord/B-CDN/Misc.(03)/2025-26/116-181
🏛️ Central Pension Accounting Office
All Central Public Sector Banks (CPPCs) of Authorized Banks are instructed to invariably provide pension payment slips to all central civil pensioners and family pensioners after credit of pension through various available modes including email, SMS, and WhatsApp.
This office memorandum references the earlier OM No. CPAO/Co-ord/B-CDN/Misc. (03)/2023-24/877-902 dated 28.02.2024. Despite previous instructions, grievances are still being received from pensioners and family pensioners regarding non-receipt of pension payment slips. This renewed directive emphasizes the importance of ensuring timely delivery of pension slips in a well-formatted, easily readable manner.
Mandatory Actions for Banks (CPPCs)
- Provide pension payment slips to ALL central civil pensioners after credit of pension
- Provide pension payment slips to ALL family pensioners after credit of family pension
- Use multiple delivery modes: Email, SMS, WhatsApp
- If email ID is not available, obtain it from the pensioner
- Ensure pension slips are sent via email for accessibility
- Format slips for easy readability by pensioners of all ages
- Use suitable fonts and layouts for clarity
Pensioner Information
Bank & Account Details
Earnings Details
Deductions & Tax Details
| S.No. | CPPC Bank Name | Location |
|---|---|---|
| 1 | Axis Bank | Mumbai |
| 2 | Bank of Baroda | Gandhi Nagar |
| 3 | Bank of India | Nagpur |
| 4 | Bank of Maharashtra | Pune |
| 5 | Canara Bank | Bangalore |
| 6 | Central Bank of India | Mumbai |
| 7 | HDFC Bank | Noida, UP |
| 8 | ICICI Bank | Mumbai |
| 9 | IDBI Bank | Mumbai |
| 10 | India Overseas Bank | Chennai |
| 11 | Indian Bank | Chennai |
| 12 | J & K Bank | Srinagar |
| 13 | Kotak Mahindra Bank | Mumbai |
| 14 | Punjab National Bank | Jaipur |
| 15 | Punjab National Bank | Allahabad, UP |
| 16 | Punjab National Bank | Bhopal |
| 17 | Punjab National Bank | Chandigarh |
| 18 | Punjab National Bank | Chennai |
| 19 | Punjab National Bank | Delhi |
| 20 | Punjab National Bank | Kolkata |
| 21 | Punjab National Bank | Ludhiana, Punjab |
| 22 | Punjab National Bank | Mumbai |
| 23 | Punjab National Bank | Patna |
| 24 | Punjab & Sind Bank | Delhi |
| 25 | Union Bank of India | Delhi |
| 26 | United Commercial Bank | Nagpur |
📎 Previous Reference Circular
Reference: OM No. CPAO/Co-ord/B-CDN/Misc. (03)/2023-24/877-902, Dated 28.02.2024
Earlier guidelines emphasized that CPPCs must issue pension slips to pensioners after credit of pension on registered mobile numbers via SMS/WhatsApp and email. Pension slips must be in suitable, well-laid-out format with appropriate fonts for readability by pensioners of all ages.
Available on Multiple Platforms
- Download from Google Play Store (Android devices)
- Download from Apple App Store (iOS devices)
- Download from CPAO website: https://cpao.nic.in
- Access details of last 24 pension payments
- Lodge grievances directly through the app
- Get real-time pension payment information
📞 Get in Touch - CPAO
Address: Trikooti-II, Bhikaji Cama Place, New Delhi-110066
Telephone: 26174596, 26174456, 26174438
Toll Free Number: 1800117788
Official Website: https://cpao.nic.in
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