Employees' Provident Fund Organisation, Ministry of Labour & Employment, Government of India
Induction Training Program for Direct Recruit EO-AOs 2025 Batch
Overview
Pandit Deendayal Upadhyaya National Academy of Social Security (PDUNASS) is conducting the Induction Training Program for two hundred and sixty-two (262) Direct Recruit Enforcement Officers/Account Officers of the 2025 Batch, whose joining reports were received by the Head Office up to 15th July 2025.
In accordance with the training Policy of the EPFO, induction training of the DR EO-AO 2025 Batch shall be conducted over a period of six months, comprising multiple phases of residential and on-the-job training.
Training Structure & Phases
The six-month induction training comprises the following phases:
- Campus Phase: Four weeks of residential training at the jurisdictional PDUNASS Campus (Faridabad, Chennai, Ujjain, or Kolkata) of the concerned trainee officer.
- NLU Phase: Four weeks of training at the Gujarat National Law University (GNLU) to familiarize officers with the legal provisions relevant to the functions of EO/AO.
- CGA Phase: Two weeks training at the CGA-INGAF (Controller General of Accounts-Institute of Government Accounts and Finance) for understanding balance sheets and financial statements from the perspective of the EPF and MP Act, 1952.
- NDC Phase: One week training at Faridabad Campus focused on EPFO application software.
- On Job Training (OJT) Phase: Fourteen weeks of practical exposure to the full range of duties in the EO/AO work domain.
Key Requirements for Trainees
- Training Journal/Diary: Trainee officers are required to carry their On-the-Job Training Journal/Diary, duly signed by the OIC of their present posting, along with office orders and relevant records pertaining to activities completed during mentorship program.
- iGOT Modules: During the Induction training, Officer Trainees must complete a total of 175 iGOT modules. All trainees must register on the iGOT Karmayogi platform, enrol in prescribed modules, and successfully complete them.
- Certificate of Completion: Trainees must submit the "Certificate of Completion" to the Local Course Coordinator at the jurisdictional PDUNASS Campuses during on-campus training.
- Bhasha Sangam App: Learning of Local Language (as per the place of posting) is mandatory. Trainees must download the Bhasha Sangam App prior to reporting for Campus phase and complete self-learning modules.
Assessment & Evaluation
In accordance with the EPF EO/AO (Probationers) Examination Scheme, 2024, Officer Trainees will be assessed during the Campus Phase by the ACC of the jurisdictional campus based on:
- Participation: 40%
- Discipline: 30%
- Attendance: 30%
Mentorship Program
The Mentorship program is an integral part of the Induction Training. Mentor should be designated as per the instruction contained in the mentorship program and not below the rank of the APFC. As far as possible, no more than five trainees are assigned to a single mentor.
All newly joined EO-AOs should maintain a Journal/Diary to record mentorship activities and present the same to the Local Course Coordinator during the Campus Phase.
Objectives of Mentorship Program
- To promote the personal and professional well-being of the new DR EO-AO
- To develop the knowledge, skills and competencies needed by DR EO-AO to be successful
- To provide an opportunity for analysis of their skills and knowledge through coaching
- To improve the skill sets of both the probationer EO-AO and the mentor
Roles & Responsibilities
Enforcement Officer (EO)
- Coverage & Compliance: Ensuring coverage and compliance of establishments under the EPF & MP Act, 1952
- Inspections: Conducting regular and surprise inspections to verify compliance
- Enforcement Actions: Taking action against violating employers (Section 14)
- Recovery of Dues: Initiating proceedings for recovery
- Investigations: Investigating fraud and misappropriation cases
- Awareness: Educating employers and employees
- Record Maintenance: Maintaining inspection reports and statements
Account Officer (AO)
- Account Maintenance: Managing member and establishment accounts
- Reconciliation: Reconciling remittances with challans/bank statements
- Claims Processing: Processing member claims (settlement, transfer, pension)
- Financial Control: Assisting in budget and expenditure monitoring
- Audit Compliance: Facilitating internal and external audits
- Supervision: Supervising dealing assistants and staff
- Public Relations: Acting as PRO to strengthen trust
PDUNASS Campuses
PDUNASS functions through a two-tier structure with the following campuses and sub-campus:
- PDUNASS Faridabad Campus (Dr. Shyama Prasad Mookerji Centre)
- PDUNASS Chennai Campus
- PDUNASS Kolkata Campus
- PDUNASS Ujjain Campus
- PDUNASS Shillong Sub-Campus
Course Content Highlights
Part A: Soft Skills & Communication
- Team Building and Goal Setting
- Professional Dressing & Dining Etiquette
- Ethics in Public Service
- Communication Skills with Stakeholders
- Emotional Intelligence & Time Management
- Gender Sensitization
Part B: Basic Orientation
- Social Security: Concept, Origin, and Evolution
- EPFO Organizational Structure
- Vision & Mission of EPFO
- CCS Conduct Rules & General Financial Rules
- RTI Act, 2005 & Grievance Redressal
- E-office & File Management
Part C: EPF & MP Act, 1952
- Life Cycle of Establishment & Members
- Applicability & Definitions under the Act
- Determination of Dues (Section 7A)
- Types of Inspections & Investigations
- Penalties, Damages & Interest
- Recovery Procedures
- EPS-1995: Pension Schemes & Benefits
- Exemption Manual
Part D: Accounts & Claims
- Manual of Accounting (Parts I, IIA, IIB, IV)
- Claim Settlement (Forms 19, 31, 13, 10C, 10D, 5IF)
- Monthly Pension Processing & BRS
- Facial Authentication Technology
Part E: Investment & Banking
- Basic Financial Market & Types of Securities
- Balance Sheet Preparation
- Banking: Collection, Payment & Reconciliation
- Pension Disbursement & DBT
Part F: Legal
- BNS, BSA, BNSS, CPC Provisions
- High Courts & Supreme Court Procedures
- Bankruptcy Code & NCLAT
- Income Tax Act & Companies Act Overview
- Recovery Procedures in EPFO
Part G: Technology as Enabler
- E-Governance & Transparency
- Process Re-Engineering
- Faceless Inspections
Important Instructions
- 📌 For OICs: All OICs are requested to advise nominated trainee officers to strictly adhere to all guidelines
- 📌 Punctuality & Discipline: Trainees must maintain punctuality and discipline, actively participate in all sessions
- 📌 Travel Arrangements: Trainees should make necessary travel arrangements to ensure timely reporting
- 📌 TA/DA Advance: Trainees may draw advance against TA/DA from their respective parent offices
- 📌 Reporting Time: Trainees should report no earlier than 24 hours before commencement of each phase
- ⚠ No Exemptions: No exemption from the induction training program shall be permissible for any reasons whatsoever, except with the prior approval of the Director, PDUNASS
Vision & Mission of EPFO
Vision
An innovation driven social security organisation aiming to extend universal coverage and ensuring Nirbadh (Seamless and uninterrupted) service delivery to its stakeholders through state-of-the-art technology.
Mission
- To meet the evolving needs of comprehensive social security in a transparent, contactless, faceless and paperless manner
- To ensure Nirbadh services with multi-locational and auto claim settlement process for disaster proofing EPFO
- To ensure ease of living for members and pensioners, and ease of doing business for employers by leveraging Government of India's technology platforms
Changing Role as Facilitators
The role of Enforcement Officers has evolved from regulation to facilitation. Modern EOs are expected to be agents of trust and transformation, blending legal vigilance with service orientation. Key aspects include:
- Risk-based inspection: Focus on areas of highest risk
- Use of technology: Mobile devices, data analytics for efficiency
- Collaborative approach: Working closely with businesses to identify improvements
- Preventive measures: Helping businesses prevent problems before they occur
- Professional development: Continuous learning and skill improvement
Qualities of a Good EO/AO
Contact Information
Building Competence, Integrity, and Compassion in Service
"This issues with the approval of the Director, PDUNASS"
(Ram Anand)
Regional PF Commissioner-I, PDUNASS
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