📝 CSIR Service Matter Representations
Official Guidelines for Submitting Grievances & Complaints
📅 Date Issued: 24th November 2025
🎩 Issued By: Deputy Secretary (HR-III), CSIR Headquarters
📡 Issued To: Directors/Heads of all CSIR Labs/Institutes/Units
📄 Subject: Representations/Grievances/Complaints on Service Matters
🔗 Reference Letters: CSIR letters dated 24.11.1997, 25.09.2002, 23.05.2006, 26.05.2014, and 23.12.2022
⚠️ Overview
The Council of Scientific & Industrial Research (CSIR) has issued a circular addressing the increasing tendency of officers and employees working across various CSIR laboratories and institutes to bypass prescribed channels when submitting representations on service matters. The circular emphasizes the importance of following proper administrative procedures and highlights the adverse effects of circumventing established guidelines.
❗️ What This Circular Is About
CSIR has observed that in recent times, scientific, administrative, and technical staff members have been directly contacting high-ranking CSIR officials, including the President/Vice President, Director General, and Joint Secretary (Administration) for matters that should be resolved at the laboratory or institute level itself. This practice violates extant guidelines and affects the functioning and efficiency of the headquarters.
💬 Types of Service Matters Covered
The circular addresses the following service-related issues:
- 🔜 Promotion
- 📇 Transfer
- 🤹 Leave matters
- 📟 Performance Management System (PMS) / Annual Performance Appraisal Report (APAR)
- 📶 Seniority determination
- 💵 Pay discrepancies
- 💳 Allowances and benefits
- 📨 Other personal service-related matters
📥 Key Guidelines & Instructions
1. ✅ Proper Channel Requirement
All representations, grievances, and complaints on service matters must be submitted through the proper channel. This means employees should first approach their immediate supervisors and the administrative department at their respective laboratory or institute level.
2. 📁 Settlement at Lab/Institute Level
CSIR laboratories and institutes are advised to settle all pending service-related cases and representations at the laboratory or institute level itself. The administrative head must provide the concerned officer or employee with a reasoned decision on the matter.
3. 💤 Escalation to Headquarters
Only in cases where disposal is not possible at the lab/institute level should the matter be formally forwarded to the CSIR headquarters. When escalating, the administrative head must include appropriate comments and recommendations along with the case file.
4. ️ Staff Sensitization
All officers and employees posted in CSIR laboratories and institutes must be sensitized about these procedures. They should be clearly advised that routing representations directly to senior officers bypasses proper channels and violates established instructions.
🚫 What NOT to Do
- ❌ Do not send service matter representations directly to CSIR Headquarters officials
- ❌ Do not contact the President/Vice President of CSIR with personal service matters
- ❌ Do not write directly to the Director General on promotion, transfer, or pay issues
- ❌ Do not bypass your laboratory's administrative department
- ❌ Do not attempt to circumvent established procedures to expedite grievance resolution
✅ Correct Procedure
- 1️⃣ Submit your representation or grievance to your laboratory/institute's administrative department
- 2️⃣ Follow up through proper channels to track progress
- 3️⃣ Wait for resolution at the lab/institute level
- 4️⃣ Only if unresolved, the administrative head will forward to headquarters with recommendations
�; CSIR Contact Information
Address: Anusandhan Bhawan, 2, Rafi Marg, New Delhi-110001
Telephone (EPABX): 23710138, 23710144, 23710158, 23710468, 23710805, 23711251, 23714238, 23714249, 23714769, 23715303
Fax: 91-11-23714788
Website: www.csir.res.in
🏗️ Who This Concerns
| 👥 Category | 📑 Details |
|---|---|
| Primary Recipients | Directors and Heads of all CSIR Labs, Institutes, and Units |
| Copied To | Sr. Controller of Administration, Sr. PPS to DG, PS to JS(A), PS to FA, PS to CVO, Head IT, Office Records |
| Applicable To | Scientific, Administrative, and Technical officers and employees at all levels |
🎓 Educational Purpose
This circular is critical for all CSIR employees to understand as it clarifies the administrative procedures they must follow when addressing service-related grievances. Understanding and adhering to these guidelines ensures smooth administrative functioning and prevents delays in addressing legitimate concerns.
💾 Download the Official Circular
📗 Download Official PDFAre you a Central Government Employee?
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