CPGRAMS Monthly Report – October 2025: Key Insights, Rankings, and Trends
Issued by the Department of Administrative Reforms and Public Grievances (DARPG)
Key Highlights for October 2025
- Cases Received: 1,38,575 new grievance cases were registered on the CPGRAMS portal.
- Cases Resolved: 1,44,503 grievances were disposed in October, continuing the streak of over 1 lakh disposals for 40 months.
- Pendency Status: 66,279 grievances are pending, of which 59.33% are less than 21 days old.
- Appeals: 25,991 appeals received; 28,134 appeals disposed; 17,113 pending at month-end.
- New User Registrations: 52,876 users registered on CPGRAMS in October 2025.
- Common Service Centres (CSCs): 9,500 grievances submitted via CSCs.
- Feedback: 65,197 feedback entries; 70% satisfied, 30% not satisfied among resolved cases.
Grievance Redressal Assessment and Index (GRAI)
The GRAI evaluates ministries on efficiency, feedback, domain, and organisational commitment, using 11 weighted indicators.
Top Performers (GRAI Scores – Group A, B)
| Group A (≥500 Grievances) | GRAI Score | Group B (<500 Grievances) | GRAI Score |
|---|---|---|---|
| Department of Land Resources | 0.911 | Ministry of Development of North Eastern Region | 0.808 |
| Central Board of Indirect Taxes & Customs | 0.779 | Department of Official Language | 0.751 |
| Ministry of AYUSH | 0.758 | Ministry of Power | 0.739 |
Ministries/Departments with Maximum Receipts or Pendency (Jan–Oct 2025)
| Ministry/Department | Receipts | Pending |
|---|---|---|
| Ministry of Labour & Employment | 2,09,377 | 13,656 |
| Dept. of Financial Services (Banking) | 1,53,591 | 3,635 |
| Dept. of Telecommunications | 71,962 | 719 |
| Ministry of Railways | 63,977 | 3,499 |
| Ministry of Home Affairs | 58,777 | 5,385 |
Performance Trends
- Most grievances are resolved within 21 days, with the average closing time at 15 days for October 2025.
- Feedback collection is robust, and citizen satisfaction stands at around 70%.
- CPGRAMS efforts through CSCs continue to expand digital grievance accessibility.
Impact of New Categorization
DARPG launched a project for uniform categorization of grievances across 26 major ministries/departments. The new system enhances clarity, tracks trends, and enables ministries to address issues more effectively.
Notable Success Stories
- Pension Arrears Released: Shri Jaivir Singh, through CPGRAMS, secured ₹12,81,496 in EPFO pension arrears after a long delay.
- Income Tax Refund Processed: Shri Anil Yadav received a refund of ₹14,25,360 after escalation via the portal.
- Insurance Claim Settled: Shri Nirajkumar Jain’s rightful claim of ₹1,03,120 disbursed following review.
- Solar Subsidy Released: Shri Naresh Chauhan got his ₹1,08,000 rooftop solar subsidy approved after CPGRAMS intervention.
Download Full Official Report (PDF)
Are you a Central Government Employee?
Don’t stay in the dark! Vital updates on Service Rules, Pension policies, and your career are happening right now.
Add as Preferred Source on Google
Follow us to ensure our latest exclusive reports appear first in your Google Search and Discover feed.
Comments
Post a Comment