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Complete Guide to Sanchar Saathi: India’s Comprehensive Digital Mobile Security Platform

Sanchar Saathi is India’s flagship citizen-centric digital safety initiative, launched by the Department of Telecommunications (DoT) in May 2023. This revolutionary platform has already achieved remarkable success:

  • 6 lakh+ lost and stolen mobile devices recovered
  • 19 crore+ website visits processed
  • 90 lakh+ mobile app downloads

Sanchar Saathi serves as a comprehensive digital security ecosystem designed to empower mobile subscribers, safeguard their communications, and enhance awareness of government digital safety initiatives.

1. CHAKSHU – Report Suspected Fraud & Unsolicited Commercial Communication

🔗 CHAKSHU Portal

What is CHAKSHU?

CHAKSHU enables citizens to report two main categories of suspicious or unwanted communications:

  • Suspected Fraud Communication – Must be reported within 30 days
  • Unsolicited Commercial Communication (UCC) – Must be reported within 7 days

Types of Fraud Covered

  • Investment & Stock Market Scams
  • Impersonation Frauds (DoT/TRAI, RBI, Aadhaar, Police, etc.)
  • KYC & Payment Scams
  • Fake Customer Care Helplines
  • Sextortion & Malicious Threats
  • Fake Job, Lottery & Loan Offers

How to Report Using CHAKSHU

Via Portal

  1. Visit Sanchar Saathi → Citizen Centric Services → Chakshu
  2. Select medium (Call/SMS/WhatsApp) & fraud category
  3. Enter details + upload optional screenshot
  4. Verify mobile number with OTP & submit

Via Mobile App

  • iOS: Call logs sync automatically → easy reporting
  • Android: Users can manually report from call/SMS logs

Important: If money has already been lost, report at:

2. Block Your Lost or Stolen Mobile Handset (CEIR)

🔗 CEIR Portal

The Central Equipment Identity Registration (CEIR) system blocks and tracks lost/stolen phones nationwide.

Features

  • Instant Blocking: IMEI blocked across all networks
  • Traceability: Alerts sent when SIM inserted in blocked device
  • High Recovery Rate: 6 lakh+ phones recovered

How to Block Your Phone

Option 1 – Online:

  1. File police report & keep ID proof ready
  2. Fill IMEI blocking form online
  3. Upload documents → receive unique Request ID

Option 2 – Through Police: Submit complaint at state police (blocking & unblocking handled there)

Unblocking Recovered Device

  • Submit unblocking request online (or via state police)
  • IMEI unblocked after verification

Status Tracking

  • Track using Complaint ID + registered mobile
  • OTP verification for secure access

3. TAFCOP – Know Mobile Connections in Your Name

🔗 TAFCOP Portal

TAFCOP (Telecom Analytics for Fraud Management & Consumer Protection) helps users detect unauthorized SIMs issued under their name.

Key Features

  • Login with mobile number & OTP
  • View all SIMs issued under Aadhaar ID
  • Limit: 9 SIMs per user (6 in J&K & NE states)

Reporting Unauthorized SIMs

  • Not My Number – SIM not yours
  • Not Required – Disconnect voluntarily
  • Report for Disconnection – Fraudulent connections

Action Timeline: Outgoing – 30 days | Incoming – 45 days | Disconnection – 60 days

Impact: Over 1 crore unauthorized connections disconnected

4. KYM – Verify Mobile Handset Genuineness

🔗 KYM Portal

The Know Your Mobile (KYM) service lets users verify a device’s IMEI before purchase.

Verification Methods

  • Online Portal: Enter IMEI + OTP
  • SMS: Send KYM <IMEI> to 14422
  • App: Integrated IMEI check in Sanchar Saathi app

Information Provided

  • Manufacturer & Brand
  • Model Name
  • Authenticity (genuine or fake/stolen)

5. RICWIN – Report International Calls Using Indian Numbers

🔗 RICWIN Portal

RICWIN tackles fraud calls where international numbers appear as Indian (+91).

Common Scams

  • Fake banking calls (asking OTPs)
  • Impersonation of government officials
  • Lottery/job/investment fraud

How to Report

  • Portal: Enter number, date, time, call details
  • Alternative: Call 1963 or 1800-110-420

6. KYI – Find Wireline Internet Service Providers

🔗 KYI Portal

The Know Your ISP (KYI) module helps users locate licensed internet providers.

Search Options

  • By PIN Code
  • By Address
  • By ISP Name

Benefits for Govt Employees

  • Reliable internet for work-from-home
  • Verified ISPs for official residences
  • Licensed service providers only

7. Trusted Contact Details – Verified Bank & Financial Institution Contacts

🔗 Trusted Contacts Portal

This feature provides authentic contact details of banks & financial institutions to prevent fraud.

Verification Options

  • Search by Institution Name
  • Verify Contact Numbers, Emails, Websites

Benefits

  • Prevents fake customer care scams
  • Protects salary accounts & transactions
  • Enhances financial security

Accessibility, Privacy & Support

  • Available in Hindi, English & 21 regional languages
  • Confidentiality of reporters protected
  • Support: help-sancharsaathi@cdot.in | 011-20907480

Conclusion – Towards a Secure Digital India

Sanchar Saathi marks a paradigm shift in digital governance, empowering citizens with tools to:

  • Block lost/stolen devices
  • Report frauds & fake calls
  • Verify SIMs & devices
  • Access verified financial contacts

For Central Government employees, it is especially useful in safeguarding official communications, protecting sensitive data, and contributing to India’s national cybersecurity framework.

✅ Read PIB Press Release

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